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PRIVACY POLICY

Welcome to the Privacy Policy of Twin Science (“Twin,” “We,” “Us,” or “Our”), a business incorporated under Turkish law, with its registered address at Reşitpaşa Mah. Katar Cad.Teknokent Arı4 Binası No:2 /50/6 Maslak/Sarıyer / İstanbul, Türkiye. This policy aims to inform you of the information we collect, how we process it, and the choices available to you. Please read this policy carefully.
By using the Twin Student Application, Twin Educator Portal, or visiting our website, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

1. INTRODUCTION

This Privacy Policy provides information on our principles and practices regarding the privacy of your personal information collected through Twin’s services. Information that is not classified as personal data falls outside this policy’s scope. We may update this policy as necessary, especially with regulatory changes or when introducing new services. Updated policies are effective from the publication date. For the latest version, we encourage you to visit this page regularly. If you are under 18, you may use our services only under parental or legal guardian supervision. If you share information about children, you confirm you have parental or guardian consent.

2. DEFINITIONS

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Educators: Individuals or institutions using the Twin Educator Portal to access curriculum-aligned content, create communities, and view user reports.
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Parents: Individuals signing up to monitor their children’s progress and access their educational reports via the Twin Educator Portal.
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Users: Children accessing the Twin Student Application for STEAM (Science, Technology, Engineering, Art, Math) education with parental consent.
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Service: The Twin Student Application, Twin Educator Portal, and related services.
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Service Provider: Third-party entities assisting Twin Science with various services, including user support and analytics.

2. INFORMATION WE COLLECT

We collect information in several ways:
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Personal Information: Information such as name, email, birthdate, and usage data that you provide directly.
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Usage Data: Automatically collected data, including IP address, device information, browser type, pages visited, and interaction details.
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Information from Third-Party Platforms: Data from external platforms, such as Facebook, if you register via such services. If your information changes, you can update it through the app settings or contact us at [email protected].

4. HOW WE USE YOUR INFORMATION

Your information is used for the following purposes:
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Account functionality: To link purchased products and manage your account. Customer support: Using technical data to resolve issues.
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Service enhancement: Analyzing usage to improve the app experience.
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Communication: Contacting you regarding payments, updates, or relevant issues.
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Promotion and Marketing: With your consent, offering special promotions.
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Security and Legal Compliance: Preventing fraud, ensuring legal compliance, and fulfilling obligations.

5. LEGAL BASIS FOR PROCESSING

We process your data based on the performance of contracts, legitimate interests (such as service improvement), and with your consent where required, such as for marketing purposes.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to understand user interactions. Cookies help us enhance functionality, analyze services, and improve user experience. If you decline cookies, some features may not function correctly. We use Google Analytics for web analytics; you can opt-out through your browser settings.

7. SHARING AND TRANSFER OF INFORMATION

Your personal data is not sold. We may share it under the following circumstances:
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Service Providers: Third-party vendors aiding in tasks like customer support and payment processing, bound by confidentiality agreements.
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Affiliated Businesses: Entities within our corporate group are subject to the same privacy standards.
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Legal Obligations: To comply with legal requirements, protect rights, and ensure safety.
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International Transfers: With your consent, data may be transferred internationally, including to locations with differing legal safeguards.

8. DATA RETENTION

Personal data is retained as necessary to provide services and comply with legal obligations. After account deactivation, some information may be retained as legally required. For deletion requests, contact [email protected].

9. CHILDREN'S PRIVACY

Twin Science is committed to protecting children’s data. We comply with COPPA (USA) and GDPR (EU) standards. For children under 13 in the USA or under 16 in the EU and UK, parental consent is required for data collection. Parents or guardians implicitly grant consent when creating an account for a child. We collect only necessary data and respond promptly to any concerns regarding a child’s privacy.

10. DATA SECURITY

We prioritize privacy in our processes, implementing technical and physical measures to secure your data. Password protection and security controls are in place; however, we acknowledge that absolute security cannot be guaranteed. Users should protect their passwords and devices. Our website may contain links to external sites, and we recommend reviewing their privacy policies.

11. YOUR RIGHTS

You have the right to access, update, erase, and restrict processing of your data. To exercise these rights, contact us at [email protected].

12. CONTACT INFORMATION

For questions or concerns about this Privacy Policy, contact us at: Twin Science
Email: [email protected]
Address: Reşitpaşa Mah. Katar Cad.Teknokent Arı4 Binası No:2 /50/6 Maslak/Sarıyer / İstanbul, Türkiye
Tax Office: Sarıyer Vergi Dairesi
Tax ID: 859-068-6216

13. UPDATES TO THIS PRIVACY POLICY

We may modify this policy as necessary. Significant changes will be notified on our website or other suitable means. Continued use of the Twin Student Application or Twin Educator Portal indicates acceptance of the updated Privacy Policy.